Skip to main contentAndries Olivier Durbanville Quadriplegic Centre
Hiring Services — Terms & Conditions
By confirming a booking with HAO Hiring Services, you agree to these Terms and Conditions in full. Please read them carefully before placing your order.
1. Booking and Confirmation
All bookings are subject to availability. A booking is only confirmed upon receipt of full payment by EFT. No booking is held or reserved without payment. Proof of payment must be emailed to hiresupplies@haodqc.co.za.
2. Payment
- Payment by EFT or card only — no cash accepted under any circumstances
- Full payment required to confirm booking
- VAT is included in all listed prices (VAT Reg 4830253987)
- A tax invoice will be issued on request
3. Delivery and Collection
| Area | Rate |
|---|---|
| Within Durbanville | R345 flat rate (delivery + collection) |
| Outside Durbanville | R8.77 per km from Durbanville (both ways) |
| Self-collection | No delivery fee — 18 Hafele Street, Durbanville |
Self-collection is from 18 Hafele Street, Durbanville, Monday to Friday 08:00–16:30. The client is responsible for safe transport of goods and any damage incurred during transit.
4. Return of Goods
All items must be returned clean, dry, and undamaged. A cleaning fee of R115 applies if goods are returned dirty. Items must be returned by the agreed time. Late returns may incur additional hire charges at the daily rate.
5. Damage, Loss and Breakages
The client is fully liable for any items that are damaged, broken, lost, or stolen while in their care. Breakage deposits may be required for larger orders. Payment for breakages is due on return of goods.
Linen returned with permanent stains, oil, wax, candle burns, or tears will be charged at full replacement cost. Please protect tablecloths with a plastic cover when using candles.
6. Cancellation Policy
| Notice Given | Refund |
|---|---|
| More than 7 days before event | Full refund less R115 administration fee |
| 4–7 days before event | 50% refund |
| Less than 48 hours before event | No refund |
| After delivery / goods released | No refund on hire or delivery fees |
Delivery fees are non-refundable once goods have been dispatched. Cancellations must be made in writing to hiresupplies@haodqc.co.za.
7. Client Responsibility
The client is responsible for the safekeeping of all hired items from the time of delivery or collection until they are returned to HAODQC. Items must not be sublet or loaned to third parties without written permission.
8. Force Majeure
HAODQC will not be held liable for failure to deliver goods due to circumstances beyond our control, including but not limited to vehicle breakdown, extreme weather, or civil unrest. In such cases, a full refund of the hire fee will be provided.
9. Governing Law
These terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in the courts of the Western Cape.
10. Contact
HAO Hiring Services
📍 18 Hafele Street, Durbanville, Cape Town, 7550
