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Privacy Policy
1. Introduction
The Andries Olivier Durbanville Quadriplegic Centre (HAODQC), registered as Huis Andries Olivier NPO 039-707, is committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act 4 of 2013 (POPI Act).
This policy explains what information we collect, why we collect it, how we use it, and your rights regarding that information.
2. Information We Collect
We may collect the following personal information from you:
- Full name and contact details (phone, email, physical address)
- South African ID number (for debit order mandates and residency applications)
- Banking details (for Supporters Club debit orders only)
- Medical and disability information (for residency applications only)
- Next-of-kin details (for residency applications)
- Information submitted through our contact and enquiry forms
3. Why We Collect Your Information
We collect and use your personal information for the following specific purposes:
- Processing residency applications and managing the admissions process
- Managing Supporters Club memberships and debit order collections
- Responding to general enquiries, donations, and service requests
- Processing hiring service bookings and enquiries
- Organising fundraising events including the Golf Classic
- Issuing receipts and Section 18A tax certificates
- Complying with legal and regulatory obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information is used only for the purposes stated above.
4. How We Store Your Information
Your information is stored securely on password-protected systems. Physical records are kept in locked filing cabinets accessible only to authorised HAODQC staff and residents with relevant portfolios.
Debit order mandates are processed through Sanlam Multi Data, a registered and regulated debit collection service that maintains its own data security standards.
5. How Long We Keep Your Information
| Information Type | Retention Period |
|---|---|
| Residency applications (successful) | Duration of residency + 5 years |
| Residency applications (unsuccessful) | 2 years from decision |
| Supporters Club records | Duration of membership + 3 years |
| Donation records | 7 years (tax compliance) |
| Hiring service records | 3 years |
| General enquiries | 1 year |
6. Your Rights
Under the POPI Act, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal obligations)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa
7. Cookies and Website Analytics
Our website may use basic analytics tools to understand how visitors use the site. This information is collected in aggregate and does not identify individual visitors. We do not use advertising cookies or share analytics data with third parties.
8. Contact Us About Privacy
Information Officer
For any privacy-related requests or complaints, please contact us in writing:
📍 18 Hafele Street, Durbanville, Cape Town, 7550
